Terms & Conditions
Payment due
Payment is required upfront (7 Days from invoice) so that I can source your cute cutters, spectacular sprinkles, and perfect packaging. Your payment reserves your pick-up date too! Win-win for all of us!
No Show = No Goodies
These goodies are best enjoyed fresh! Not showing up to the agreed-upon pickup time forfeits your order. But take heart – we’ll donate to a family in need. Need to reschedule your order? Please reach out 4 days prior to your pickup time.
Refunds
I can offer refunds up to 24 hours after the payment is accepted. Unfortunately, after that time, I cannot offer refunds as preparations have already begun. But the good news – you get the cookies, cakes or cupcakes!
Although I do ask, if you have any questions or concerns regarding the quality of your purchase please contact me asap so I can make it right.
Delivery Clause
All orders are pick-up only. Unless discussed otherwise- delivery charges may apply.
Pickup Date & Times
Delivery and pick up times are set upon ordering. We have bulk pickup dates to accommodate most schedules – so put that order pickup in your calendar!
Change Cutoff
Decisions are tough! But we’re here to help. Order changes can be made until 14 days before the order. After that, all change requests will be under consideration and a small fee will apply. Changes can’t always be catered for but we will try our best.
Inspiration
Thanks, tons for bringing those inspo pictures! They’re just that – inspiring. But your order may not be perfect replicas – we’ll try to keep it close. Icing colors may vary. I’ll do my best to match the colors as close as I can, but colors can vary based on many reasons outside of my control. Placing an order with me means that you agree that the colors and small design features may vary from inspiration photos and invitations.
Covid/ Sickness Care
We know that you can’t control when you have come in contact with a person who has sickness, and we want to work with you. Need to reschedule your event? We can freeze your order for 2 weeks so you can stay home and rest.
In a Hurry?
While I can’t accommodate all last-minute orders, I will make my best effort too. Orders placed with a turnaround time of under 3 days will require a rush fee of $25
Price Adjustments
All prices are subject to change. Prices are often dictated by ingredients costs. I’m always trying to provide the best-tasting and highest quality ingredients goodies to my clients. This also means I can’t honor old pricing (because the local grocery store won’t honor their old butter prices – darn it).
Product Photography
Say Cheese! We create replicas of client orders to photograph these pretty sweet-lookin’ bakes. If you don’t want your custom orders in the spotlight, please let me know at the time you place your order. Secrets are safe with me.
Copycats
Copyrighted images (think Star Wars and Bluey) are protected, and I won’t be able to replicate them baked goods. We can make a similar color palette though – so let’s talk!
Pictures are worth a thousand words
But they’re not always accurate. Colors and lighting in photos may be slightly different than what you end up with. Also – baked goods in photos may not be true to size!
It’s All Yours Now
Once you pickup your order (thanks again, by the way), what happens to your order is all on you! Keep ’em safe, keep ’em cool, No fridges for storage of cookies and fridges are a must for cakes, thanks.
Ship Shape!
As much as I’d love to hand delivery each and every batch – unfortunately, I often need the help of Auspost. I do my best to package these baked goods for a rough ride, but broken goods are a possibility and a non-refundable risk you take when placing a shipped order. Also – while I ship Priority, I can’t guarantee that “rain sleet snow or hail” won’t delay your order. Refunds can’t be offered – but know that they’re on their way. Once tracking information is provided, claims for lost orders can be placed with Auspost.
No Ghosts (I’m easily spooked)
To get your order just right, I’ll need you to reply to my messages within 12 hours – otherwise, I may just have to wing it). Questions for me? Please give me about 12 hours to reply – I’m usually covered in flour.
Achoo! Allergies?
Baked goods are often made with foods that can be known allergens. While I can do my best to accommodate, I can’t always accommodate allergy-conscious orders. Please do reach out – I may have a perfect referral for you!
Food Laws
This has been made in a home kitchen. Our kitchen is not nut-free, egg-free, dairy free, gluten free. Boring disclaimer, but we have to say it per the law.
In Sickness and in Health
While death will never do us part, you’re consuming food and with the consumption of anything (including that bottle of wine last night), there are inherent risks. Choking hazards, food illnesses, and allergic reactions are possibilities – albeit, hopefully far reaching.
Pay means Yay
Once you’ve submitted (awesome) payment for your (awesome) order because you’re awesome, you’re accepting the above terms. Which is awesome because my baked goods are awesome. Awesome.
Print Quality
I can’t guarantee the print quality for more than 3 days. I say eat them as soon as you can, to ensure freshness and quality.
Course Refund
We understand if your can’t make our planned courses that your previously paid for. We can offer you a kit to do on your own. Unfortunately we cant offer refunds as the planned amount of attendees are catered for.